Start your career at pro-micron
Your new job
Position
Sales Engineer
Customer Service & Product Specialist Aftersales
(m/f/d)
Your role with us
You are our technical first-level contact for our customers – from initial commissioning to structured complaint processing.
Through cross-departmental collaboration, you ensure customer satisfaction, stable use of our systems, and sustainable relationships throughout the product lifecycle.
Your tasks
- First-Level Support & Complaint Management
First technical contact and execution of tests & analyses. - Initial Commissioning & Technical Customer Support
Execution of initial commissioning online and on-site - Aftersales Activities
Training of customers, identification of follow-up sales potential, and structuring of feedback - Technical Support for Sales
Technical organization of product demonstrations, trade show appearances, and technical documentation - Goods Dispatch & Quality Assurance
Ensuring the functionality of our systems and quality control before shipment
Your profile
Required Qualifications
- Completed technical training or degree (e.g., mechatronics, mechanical engineering, electrical engineering, automation technology)
- Experience in technical customer service, product support, or aftersales
- Structured, solution-oriented working approach
- Strong communication skills in German & English
- Willingness to travel (focus on DACH region)
- Proficient use of MS Office
Desirable Additional Qualifications (Good-to-Have)
- Knowledge of machine integration and interfaces (especially OPC UA)
- Experience with machine controls (e.g., Siemens, Heidenhain, Fanuc)
We offer
- Team & Culture
A motivated, interdisciplinary team in agile structures with flat hierarchies and a genuine ‘Du’ culture. - State-of-the-Art Work Environment
Shared campus with the IDF of Kempten University of Applied Sciences – with a view of the Allgäu Alps. - Technologies & Tools
Working with the latest technologies and modern toolchains – where they bring real added value. - Work-Life Balance
38.5-hour week and up to two days per week working from home. - Scaleup Spirit & Global Network
Entrepreneurial scaleup atmosphere combined with internationally networked collaboration within the Sandvik Coromant Group. - Compensation & Benefits
Modern, performance-based compensation plus company pension scheme. - Security
Company accident insurance – also valid in the private sphere. - Mobility
JobRad (company bike scheme) also for private use. - Additional Benefits
Access to Corporate Benefits, free drinks & fruit.
Your contact person
Your contact person is Florian Bornschlegl.
We look forward to receiving your application at personal@pro-micron.de!
Apply easily
Apply easily using our quick application form – or send us your documents in the traditional way by email to
personal@pro-micron.de
Your contact person is Florian Bornschlegl.
